Rescheduling
You can reschedule your consultation up to 2 hours before the booked time at no cost. Reply to your confirmation email or contact us and we will move you to another available slot.
Cancellation and refunds
- More than 2 hours before the session — cancel for a full refund.
- Within 2 hours of the session — the slot is held for you and cannot be re-offered, so it is not normally refundable.
- Missed without rescheduling — treated as delivered and not refundable.
- Cancelled by us, or a session we cannot deliver for a technical reason on our side — full refund, or a rescheduled session, whichever you prefer.
Payment taken but no booking confirmed
If money was deducted and you did not receive a confirmation, contact us with your payment reference. Where a charge succeeded without a confirmed booking, it is refunded in full.
Three-month care plan
The care plan may be cancelled within 7 days of purchase for a full refund, provided the programme has not yet started. Once the programme has begun, refunds are considered on a pro-rata basis for the portion not yet delivered.
How to request a refund
Email support@gastroveda.in or call +91 90236 32039 with your name and payment reference. We acknowledge requests within one working day.
How refunds are issued
Approved refunds are returned to the original payment method through our payment provider. Banks typically take 5–7 working days to reflect the amount after we process it.