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Terms & conditions

These terms apply when you book or attend a consultation with GastroVeda.

Who we are

GastroVeda is an Ayurvedic gut health practice led by Dr. Deep Thacker, B.A.M.S, offering online consultations across India. Contact: support@gastroveda.in, +91 90236 32039.

What the consultation is

A consultation is a 30-minute live 1-on-1 video session providing an Ayurvedic assessment of your digestion, along with dietary and lifestyle guidance and, where appropriate, an Ayurvedic prescription.

What it is not

It is not emergency care and not a replacement for conventional medical treatment. Do not stop or change prescribed allopathic medication on your own. If you have severe or sudden symptoms — including severe abdominal pain, blood in the stool, persistent vomiting, difficulty swallowing or unexplained weight loss — seek conventional medical attention immediately.

No guaranteed outcome

Ayurvedic treatment responds differently from person to person. We do not promise a specific result, a timeline, or a guaranteed cure, and you should treat any such claim with caution.

Your responsibilities

Booking, payment and slots

The consultation fee is payable in advance through our payment provider. Slots must be booked at least 30 minutes ahead. Your booking is confirmed once payment is verified and you have selected a slot; confirmation is sent by email and, where available, WhatsApp.

Rescheduling and missed sessions

You may reschedule up to 2 hours before your session at no extra cost by replying to your confirmation email. If you do not attend and did not reschedule in time, the session is treated as delivered. See our refund and cancellation policy.

Prescriptions and medicines

Any medicines prescribed are classical or GMP-certified Ayurvedic formulations. Medicines are not sold through this website; you obtain them separately. Follow the dosage given and tell us about any reaction.

Privacy

Your personal and health information is handled as set out in our privacy policy.

Changes

We may update these terms. The current version is always the one published on this page.

Governing law

These terms are governed by the laws of India.